The verdict is in: you’re purchasing a new air conditioner or HVAC system. Now you face a slew of questions: Do you know the brand and kind of appliance you’re buying? How about the installation team? What are the costs of installation and initial setup? How do you know if you’re getting the best deal or if you’re being overcharged?
There’s a lot more to consider than meets the eye, when hiring a HVAC technician. We’ve arranged the most important, non-negotiable details to nail down when you’re choosing an HVAC contractor or installation company. No matter what stage of the purchase process you’re in, these tips will surely be helpful in moving you forward. If nothing else, remember this: ask as many questions as you need to be answered BEFORE your air conditioner is paid for and installed!
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#1: Certified Technicians
There’s no excuse for shoddy work. When going about selecting an HVAC contractor, make sure they’re qualified to do the job correctly and within your timeline. Check out their website, browse online reviews (from credible sources), and read how they plan to add value to your experience. “Added value” can mean different things to different people, but the company’s commitment to quality should be clear across the board.
#2: Easily Accessible
You should be able to quickly get in touch with the contractor you select. Especially in emergencies, you don’t want to be stuck with hazardous materials. Regardless of the circumstances, make sure you can call a number that reaches an actual person or that you can leave messages on their website if this is more convenient for you.
General food for thought: these days, an updated website goes a long way. It’s a hub for information, communication, and organization. “Updated” doesn’t have to mean expensive. To us, it means implementing tools and mechanisms that make it easier for customers to reach contractors. These aspects will be evident the second you arrive at the company’s website.
#3: Reasonably Priced
Each company claims to have the best service and prices. But does it? If a deal sounds “too good to be true,” it usually is, so buyer beware. It’s great if a company shows an appreciation and understanding of its customers with specials and rebates, but when those aren’t available, the work must justify the price.
#4: Great Customer Service
When everything is going wrong, it’s easy to appreciate someone swooping in to save the day right when you need it. However, when everything is going right, it’s the details that matter in making you, the customer, feel like you’re of value to a business. If they’re keeping you in the loop about specials, events, or relevant news, it’s a good sign that they’ve invested time in thinking about what is valuable in serving you.
As we mentioned before, a responsive website is critical: it’s a member of the customer service team. You’ll notice how a company handles leads by how quickly, politely, and efficiently they follow up with you, either via phone call or email.
#5: Fair and Honest Treatment of Customers
All of our previous points work together to hammer this one home. Excellent customer service, reasonable and transparent pricing, accessibility, and qualified workers all exist to create trust between customer and contractor. If just one of these categories goes by the wayside, the rest are inevitably weak. If the company adheres to a strict code of conduct, integrity, and indeed goes the extra mile for its customers, it’ll show.